Guidelines for Service Animals and Assistive Devices

The service providers of the mobile applications developed by GAAF TECHNOLOGIES INC such as DAME RAITE (and others that apply) must always admit service animals within the physical space where the service is provided. 

In the event that the users who provide any of the mobile applications developed by GAAF TECHNOLOGIES INC such as DAME RAITE have any type of allergies, religious objections or fear of these animals, they must take the respective precautions.

Any user, service provider of the mobile applications developed by GAAF TECHNOLOGIES INC, such as DAME RAITE, who performs acts that generate discriminatory conduct and thus violate the Community Guidelines and policies may lose access to use the services.

What is a service animal?

A service animal is an animal that is trained to perform tasks for an individual with a disability.

If the provider of the service provided through any of the mobile applications developed by GAAF TECHNOLOGIES INC such as DAME RAITE is not sure if an animal that accompanies the user who is using the service offered is a service animal, they can always ask if it is the case as well as what type of tasks the animal is trained to perform.

Service animals are not required to wear any tag that makes such information official, be registered, or show any sign of proof that they are a service animal. Users are not required to show proof of documentation to the provider of the service provided through any of the mobile applications developed by GAAF TECHNOLOGIES INC such as DAME RAITE.

What if there is a problem with the service animal?

If any inconvenience occurs with the service animal, the user of the mobile applications developed by GAAF TECHNOLOGIES INC such as DAME RAITE may request that the provider of the service offered notify the situation to the mobile application developed by GAAF TECHNOLOGIES INC such as DAME RAITE where the inconvenience occurred.

If you wish to report such an incident, you can do so through the website or by email: support@gaaftechnologies.com

The above must be accompanied with evidence of all the events that have arisen, so that the mobile applications developed by GAAF TECHNOLOGIES INC such as DAME RAITE can take the pertinent measures.

Once the user providing the service makes the report, the support team will investigate each of the complaints and take the corresponding actions following the rules established in the agreement for access to mobile applications developed by GAAF TECHNOLOGIES INC such as DAME RAITE, as well as this guideline for service animals.

False accusations are investigated and acted upon. The support team monitors mobile applications developed by GAAF TECHNOLOGIES INC such as DAME RAITE to prevent fraud and continuously implement new processes and technologies to identify and prevent fraudulent activities. Any reports found to be related to fraud will not affect the service provider's account.

Cleaning Charges

Users with service animals are not required to pay cleaning fees for shedding of a service animal's fur and service providers are not authorized to pay such fees. If you are a customer with a service animal and your account was charged a cleaning fee due to the above, you may be eligible for a refund. Such a case must be notified in order to process the request, according to the refund policies.

Assistive Devices

The policies of the mobile applications developed by GAAF TECHNOLOGIES INC such as DAME RAITE prohibit the providers of the services from refusing such service to a user with some type of disability who cannot access the means of the service provided on their own.

How to report a problem with an assistive device

If a user has a problem related to an assistive device, including service cancellations or harassment, mobile applications developed by GAAF TECHNOLOGIES INC such as DAME RAITE request that the user has to report the problem to the mobile applications developed by GAAF TECHNOLOGIES INC in which the problem occurred.

To submit a report, you can do it directly through the website or through email: support@gaaftechnologies.com